ELENCE FRAGRANCE
Returns & Refunds
Return Eligibility
Returns are accepted within 7 days of delivery for most items. Items must be unused, in their original condition and packaging. Keep your receipt or order confirmation.
Request a Return
Contact our team with your order ID and explain the issue before sending an item back. Our team will confirm eligibility, the return address and the next steps.
Damaged Items & Refunds
If an item arrives damaged or incorrect, contact us with your order ID and photographs. Our team will review the case and explain the available resolution and refund arrangements.
Order Cancellation
Contact us as soon as possible to request cancellation. Please provide your order ID so our team can check whether the order has been dispatched.
